Returns & Refund Policy
Last updated: 25 September 2026
At Oddly Cute, we want you to love your box. This policy explains how cancellations, returns and refunds work. Nothing in this policy affects your statutory rights under UK consumer law.
1. Cancelling your order
If you'd like to cancel, please contact us as soon as possible. We'll do our best to cancel before your order is dispatched. Orders are usually dispatched within 1–2 working days.
2. Changing your mind
For online purchases, you have the right to cancel within 14 days of receiving your order, without giving a reason. You then have a further 14 days to send it back.
Each Oddly Cute mystery box is sold as one product. If you change your mind, the whole box must be returned, complete and unused, in the condition you received it. Please contact us first so we can give you return instructions. You are responsible for the cost of return postage.
3. Mystery box contents
The contents of each box are a surprise, so we can't guarantee specific items, colours, designs or brands. We don't offer returns, exchanges or partial refunds on individual items because you would have preferred something different.
4. Hygiene-sealed items
For health and hygiene reasons, some items are sealed, including earrings and certain beauty or personal-care products. Once the hygiene seal has been broken, these items cannot be returned unless they are faulty. If you return a box, any hygiene-sealed items must be returned with their seals unbroken.
5. Used or worn items
You may handle items as you would in a shop to check them. If items have been used, worn or handled beyond this, we may reduce your refund to reflect any loss in value, up to the full value of the item if it can no longer be resold.
6. Damaged, faulty or incorrect items
If anything arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible, ideally within 48 hours of delivery. Please include clear photos of the item and the packaging so we can resolve it quickly.
If one item in a box is damaged or faulty and the rest of the box is fine, we will offer a replacement or a partial refund for that item. A full refund of the whole box is not automatically given where only one item is affected, unless your statutory rights entitle you to reject the whole purchase.
7. Refunds
Refunds are made to your original payment method within 14 days of us receiving your return, or evidence that you have sent it back, whichever comes first.
8. Damage after delivery
We can't offer a refund or replacement for damage caused after delivery through misuse, accidents or improper care, except where your statutory rights say otherwise.
9. Goodwill gestures
We may sometimes offer a discount code or other goodwill gesture when resolving an issue. This is at our discretion and does not replace your statutory rights.
10. How to contact us
To cancel, return or report a problem, email hello@oddlycute.store with your order number and a short description. For damaged or faulty items, please include photos.
