Find answers to common questions about our products
Please contact us as soon as possible, ideally within 48 hours of delivery, with your order number and clear photos of the item and packaging. We'll arrange a replacement or partial refund for the affected item.
No, that's the fun part! Every box in a tier contains the same hand-picked selection, chosen by us for that month's release. The exact items stay a surprise until you open it.
UK delivery is tracked and usually arrives the next day after dispatch, unless there is a delay with the carrier.
You can return a complete, unused box within 14 days of delivery. We can't accept returns on individual items or on earrings and sealed beauty products once the hygiene seal is broken, unless they're faulty. See our Refund Policy for full details.
Yes, free delivery is available on our mystery gift boxes.
We make fun mystery gift boxes, perfect for treating yourself or surprising someone else.
Each box contains a surprise selection of fun gifts from Zero Chill Co. The same items are included in every box for that month’s release.
Each box contains the same items for everyone. A new mystery gift box is released each month.
If you want to keep it a surprise, choose a mystery gift box and let us do the fun part.
Some boxes include beauty and self-care items. If you have allergies or sensitivities, message us before ordering, and we'll let you know whether that month's box is suitable.
